Service F.A.Q.
If you're looking for MINI maintenance in the Seattle area, our team is here to answer all your service-related questions. From oil changes to brake inspections, our factory-certified technicians have the expertise and experience to keep your MINI running smoothly for miles to come.
DO YOU OFFER ALTERNATE TRANSPORTATION?
Yes, vehicles that are 7 years old or newer and requiring a full-day service, diagnostics, or repairs may qualify for a loaner vehicle. Drivers must be at least 25 years old and carry full-coverage insurance. Please contact us for more details.
WHAT IS YOUR LOANER VEHICLE POLICY?
If your vehicle does not qualify for a loaner, we can provide a rental vehicle through Enterprise at a discounted rate while your service or repairs are being completed. Please contact us for more information.
CAN I WAIT FOR SERVICES AND REPAIRS TO BE COMPLETED?
Yes, customers are welcome to wait in our lounge for appointments lasting three hours or less. Please contact your Motoring Advisor for additional details.
DO YOU OFFER RIDESHARE?
Yes, we offer Lyft service to help get you to and from the dealership upon request. Complimentary rides are available within a 10-mile radius of our location. Wait times may very depending on the type of service your vehicle requires.
WHAT IS THE BEST WAY TO SCHEDULE AN APPOINTMENT?
The best way to ensure your service needs are fully met is by calling to speak directly with one of our representatives. If you choose to schedule online, please expect a follow-up call within 24 hours to confirm the details of your appointment.
HOW DO I NIGHT DROP MY VEHICLE?
After hours, please park your vehicle outside the service department located at the back of our building. A night drop envelope is available near the first door. Fill out the form completely, place your key inside the envelope, and drop it into our secure drop box.
HOW LONG DOES MAINTENANCE TAKE?
For basic maintenance services-such as oil changes, brake fluid service, filter replacements, and spark plug replacement-customers can typically expect a wait time of 2 to 3 hours, depending on the number of services requested. Please note that your chosen transportation arrangement may affect how long we retain your vehicle.
HOW OFTEN DO I SCHEDULE MAINTENANCE?
For basic maintenance services-such as oil changes, brake fluid service, filter replacements, and spark plug replacement-customers can typically expect a wait time of 2 to 3 hours, depending on the number of services requested. Please note that your chosen transportation arrangement may affect how long we retain your vehicle.